Mọi ng giúp em với ạ em bị kẹt bài này
Exercise 2: Read the text below, which describes the insurance company’s procedure for
dealing with PC-users’ problems. Fill in the gaps using the correct form of the verb in
brackets.
All calls (1)……….. (register) by the Help Desk staff. Each call (2)……… (evaluate) and then
(3)…………. (allocate) to the relevant support group. If a visit (4)……………. (require), the user
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(5)…………. (contact) by telephone, and an appointment (6) ………….. (arrange). Most calls
(7)…………. (deal with) within one working day. In the event of a major problem requiring the
removal of a user’s PC, a replacement can usually (8)……………. (supply).
1. are registered
2. is evaluated
3. allocated
4. requires
5. will be contacted
6. will be arranged
7. are dealt
8. be supplied